Workforce management

  • Quick and easy access to support schedules and rosters
  • Assign workers based on availability, skillset, qualifications, interests and location
  • Easily reassign workers in the event of a cancellation, illness, emergency or expired qualifications or certificate
  • Daily support services grid shows location and status of your entire workforce
  • Record emergency contact details
  • Easily add files, notes and alerts
  • Qualification and certificate tracking
  • Incident Reporting
  • Easily process leave requests from your team

Fully mobile

  • Easily view and manage your profile including contact details, expired or expiring qualifications and certificates
  • Access your up to date roster
  • Supports Day, 7 Day and Month views
  • Go back or forward to any point in time to see past, present and future shifts
  • Access shift instructions, notes, tasks and files
  • Shift lifecycle management from Start to End
  • End and signoff shifts for immediate approval without the need to submit paperwork
  • Supports concurrent active shifts
  • Navigation and GPS Tracking
  • Automated Travel time KM tracking
  • Quickly add any additional KMs generated during the course of the shift
  • Easily report incidents
  • Submit leave requests
  • Receive push notifications for new shifts, updates, cancellations and reminders
  • Manage your security preferences and PIN
  • We support multiple accounts on a single device to allow for device sharing

Workflow control

  • Advanced shift management including shift length, travel times, recording KMs and signature collection
  • Effortlessly suspend particpiants and workers, including all subsequent services, for a period of time with a push of a button
  • Supports custom pricing for individual agreements, participants, shifts and support plans
  • Easy invoicing and claiming directly from approved timesheets and shifts
  • Full invoice life-cycle management including automated reminder notficiations
  • Export invoices to Xero
  • Automatically process payments using our eWay integration
  • Customise your communications the way you want with our advanced template options
  • Manage contract work to and from other organisations and third party providers
  • Send and log automatic alerts to your workforce and participants via push notification, SMS and email

Business management

  • Advanced reporting
  • Comprehensive dashboards that are always visible
  • Smart lists supporting filtering, printing and exporting
  • Easily build your own reports and dashboards
  • Key metrics at a glance
  • Up to date business and workforce performance
  • Comprehensive service and cost code management
  • Full document management system
  • Session and activity logging
  • Customisable security groups and system access
  • Hybrid design, you choose how and where you want your System installed

NDIS Management

NDIS Agreements
  • Record and track all NDIS agreements
  • Ability to setup custom pricing for each agreement
  • Alerts for expiring agreements
  • Generate budgets for each participant (The system tracks the budget as rosters are established and services completed, sending out alerts when the budget is getting low)
  • Support for multiple agreement types (agency, plan and self-managed agreements)
  • Support for multiple services in a single agreement and budget
NDIS Claiming
  • Create claim files at the push of a button (bulk uploads ready for the NDIS portal)
  • Automatic payment processing (NDIS sends a file when payments have been made)



  • Job management
  • Timesheets
  • Invoicing
  • NDIS
  • Basic reporting
  • Backup solution (offsite with virtualisation)


  • Basic package +
  • dock'd mobile app
  • SMS alerts
  • Advanced reporting
  • dock'd onsite server
  • Backup solution (offsite with virtualisation)
  • Ongoing training via monthly webinar


  • Basic + pro + priority support +
  • Build your own reports
  • Chat server
  • Inventory
  • POS
  • Eway payments
  • dock'd onsite server

Want to become
an authorised reseller?

Contact us


Book a time at your convenience today, and allow the friendly team at dock'd to take you through a free demonstration of the software.

Request a demo